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If your insurance company cannot sort out your complaint, Financial Ombudsman Service will tell you how to go about taking the matter further (your insurance company's literature will tell you which one to contact). Their decisions are binding on the insurance company, but do not affect your right to take legal action if you want to do so.
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For general information on insurance, and more specifically private medical insurance, you can contact:
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Assure-U Ltd is Authorised and Regulated by the
Financial Services Authority
, Registered in England 5682094
Registered Office:
Three Elms Office, Harts Lane, Ardleigh, Colchester,Essex, CO7 7QH | Tel: 0800 411 86 86 | Fax: 0870 974 90 70